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Assistant Credit Control Manager

  • Location:


  • Sector:

    Accountancy & Finance

  • Job type:


  • Salary:

    Up to £45000 per annum

  • Contact:

    Hollie Buxton

  • Contact email:

  • Job ref:


  • Published:

    11 maanden geleden

  • Duration:

    12 Months

  • Expiry date:


  • Startdate:


Responsible for UK & ROW Credit Control including:

  • Assisting Senior Credit Manager with day to day managing of the credit control team.
  • Daily credit control technical processing.
  • Active management of aged debts, unallocated cash, internal and external queries.
  • Continuous improvement of the credit control function.
  • UK & Europe Service Provision.

Key Responsibilities:

Daily oversight of a team of credit control technicians;

    • Supporting Senior Credit Control Manager to deliver best in class team and results.
    • Leading a team of 5-8 Credit Controllers / Cash Allocators.
    • Overseeing the teams daily activity, ensuring that best practice is understood and followed.
    • Organising regular catch ups with the team and key stakeholders.
    • Understand monthly reporting requirements and own their timely / accurate production.
    • Assisting in executing Senior Managements vision for change and process improvements within the respective teams / department.

Daily credit control technical processing;

    • Ensuring pro-active, best practice credit control processes are implemented and followed ensuring overdue debt is kept to a minimum.
    • Weekly ledger reviews and reporting.
    • Review of credit and debit matching and action to clear.
    • Query level monitoring and supporting resolution.

Monthly bank reconciliations;

    • Ensuring monies paid into incorrect bank accounts are transferred to the correct location and allocations and reconciliations completed.

Monthly management, metrics, controls & trending reporting;

    • Preparation and issuance of broker statements.
    • Preparation and issuance of monthly Broker Brokerage Remittances.
    • Management, tracking and oversight of cancellation process.
    • Management and oversight of Direct Debit payment methods (BACS and SEPA).
    • Collation and issuance to Finance on the monthly status of all aged debt balances by Broker and entity.
    • Effectively communicate and report progress and escalate issues as required to senior management.
    • Coordinate with both internal and external stakeholders to ensure that credit control processes operate smoothly, efficiently and in line with internal service level.
    • Reviewing internal credit control processes and procedures, making recommendations for process efficiencies, and supporting any implementations.

Active management of aged debts, unallocated cash, internal and external queries.

  • Liaison with underwriters, Claims and Finance staff as appropriate to resolve account queries.
  • Managing internal / external payment queries and escalating as appropriate to ensure service levels are met.
  • Provide a professional service to brokers and other external partners in all interactions.

Continuous improvement of the credit control function.

    • Ensure appropriate standards are established and complied with.
    • Utilise business knowledge and understanding of credit control processes to propose improvements and enhancements as appropriate and liaise with Senior Credit Control Managers as required.
    • Support new functionality User Acceptance Testing (UAT) as required.

Personal Specification:

Education and Qualifications

  • At least 5 years in team leader or Assistant Credit Manager Position
  • General accounting knowledge.
  • CICM qualified
  • Educated to A level or equivalent.

Skills and Abilities

  • Accurate and numerate.
  • Meticulous, analytical, strong attention to detail.
  • Able to handle large amounts of data whilst maintaining accuracy and quality
  • The ability to manage time, meet deadlines and prioritise.
  • The ability to manage a team (internal)
  • Strong communicator, able to communicate effectively both verbally and in writing with internal and external stakeholders.
  • Self-motivated, able to work on own initiative and use problem solving skills to proactively resolve issues.
  • Positive "Can do" attitude.
  • Ability to work both independently and as a team player.
  • Computer skills - good working knowledge of MS Office service suite.

Knowledge and Experience

  • Previous experience of working in credit control - Essential.
  • Previous experience of working in a Lloyds/general insurance environment -Desirable.
  • Experience and knowledge of Xchanging processes - advantageous
  • Experience of managing a team.
  • Familiar with accounting principles.
  • Advanced knowledge of Excel.
  • CICM qualified - Desirable

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