We are looking for an CMDB Analyst to join a leading UK Business that is hiring due to continued success over recent years
This role will sit within their Service Management Operations team, which contains key ITIL Service Management function - Change, Problem, Major Incident, Software & Asset, and IT Service Continuity Management plus a specialised ITSM Tools Team.
Reporting into the Head of Service Management, you will be a first point of contact for IT Configuration Management. Regularly performing data quality audits on the asset and CI records within the CMDB and manage resolutions of inaccurate data/mappings. You'll also regularly take part in data capture & Service Mapping sessions. You will also be responsible for completing all IT Asset & Configuration Management BMC Remedy tasks within the agreed SLA's and OLA's.
Key Responsibilities:
- Reviewing, updating and maintain the asset management records, configuration item data and their relationships within the CMDB.
- Ensuring that products and services have data built and updated in the CMDB at the appropriate points throughout the demand to cease process to ensure that project milestones are hit.
- Collect information to analyse and evaluate existing or proposed systems.
- Maintain understanding of future direction of application system technologies/products and participate in the determination of tactical and strategic upgrades necessary to meet business requirements.
- Recommend improvements to business processes as supported by application systems.
- Analyse and evaluate current or proposed business procedures or problems to define needs.
- Adopt a continuous improvement mindset to ensure that the business remains up-to-date with what is a competitive market.
Key Skills:
- Configuration and maintenance of BMC ITSM Remedy Suite, or comparable (ServiceNow, etc.)
- Comprehensive knowledge of Configuration Management and the benefit that this provides to service operations.
- Excellent in-depth knowledge of company supported hardware, software, and operating systems to include configuration and connectivity.
- Ability to investigate and analyse information and draw conclusions.
- Ability to plan, implement, test, and troubleshoot system software.
- Ability to communicate technical guidance and instruction to users on the use of systems and/or applications.
- Experienced in key stakeholder management and excellent ability to communicate technical / non-technical requirements.
You can look forward to helping the business grow and ensuring full utilisation in an integral role within the business. Working within a rewarding business in a fast-paced business in a people centric, forward thinking business.
Due to the nature of this role, you will need to be open to a Hybrid working approach within a commutable distance of Central London.
If this seems like something of interest, please click apply or email lewis.messenger@oliverjames.com for more details.
