Back to job search

CMDB manager

  • Location:

    Dallas

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Up to US$140000 per annum + 15% bonus

  • Contact:

    Jared Arceo

  • Contact email:

    Jared.Arceo@oliverjames.com

  • Job ref:

    JOB-122022-190594_1674686749

  • Published:

    ongeveer 24 uur geleden

  • Expiry date:

    2023-02-24

  • Startdate:

    ASAP

CMDB manager with some development experience

Open to locations within the regions of: Dallas TX, Philadelphia PA, Charleston SC

$140,000 + 15% bonus

Hybrid

Qualifications

Possess five or more years of experience in IT overall

Comprehension of end-to-end procurement, request, allocation, and reclamation of process flows

Previous experience in ServiceNow with discovery, Service Graph framework, service mapping, IT Asset management, and configuration management (CMDB.)

Possess three or more years of experience working as a ServiceNow CMDB Engineer/Administrator

Technical knowledge of ITAM tools like ServiceNow, BMC, FlexNet, SCCM, MAP, and ILMT

Experience working in a Lead role in at least one platform upgrade and familiarity with upgrade processes, risks/mitigation methods, and upgrade executions

Responsibilities

Design CMDB solutions with a focus on the ITIL framework within the IT Operations Management, IT Asset Management, and IT Service Management modules

Create new and manage existing ServiceNow ITOM properties and modules such as ITAM, Service Mapping, and Discovery

Recommend new ServiceNow platform features/plugins to improve the user experience and process quality to educate new team members

Create new and review existing processes to improve customer experience as well as the overall delivery of business outcomes to support IT Operations and Asset Management initiatives

Job description

Responsibilities:

  • Design CMDB solutions with a focus on the ITIL framework within the IT Operations Management, IT Asset Management, and IT Service Management modules.
  • Create new and manage existing ServiceNow ITOM properties and modules such as ITAM, Service Mapping, and Discovery
  • Recommend new ServiceNow platform features/plugins to improve the user experience and process quality to educate new team members.
  • Create new and review existing processes to improve customer experience as well as the overall delivery of business outcomes to support IT Operations and Asset Management initiatives. Qualifications: * Possess five or more years of experience in IT overall.
  • Comprehension of end-to-end procurement, request, allocation, and reclamation of process flows.
  • Previous experience in ServiceNow with discovery, Service Graph framework, service mapping, IT Asset management, and configuration management (CMDB.)
  • Possess three or more years of experience working as a ServiceNow CMDB Engineer/Administrator.
  • Technical knowledge of ITAM tools like ServiceNow, BMC, FlexNet, SCCM, MAP, and ILMT.
  • Experience working in a Lead role in at least one platform upgrade and familiarity with upgrade processes, risks/mitigation methods, and upgrade executions.
  • Proficiency in ServiceNow's Common Service Data Model (CSDM.)
  • Experience with several large-scale, enterprise CMDB implementations.
  • Hold an ITIL v3 certification, ServiceNow Admin Certification, ServiceNow Certified Implementation Specialist, or a ServiceNow Certified Application Developer

Image 2020 11 03 T18 19 45

The latest OJ Webinar

Are you looking to relocate?