For End Users, a very important company in the Minign & Metals sector part of a large international group, I am looking for an IT Business Partner with at least 10 years of experience and good knowledge of SAP.
The Business Partner (BP) works as the strategic interface with one or more assigned practice
and business services groups to help define business strategy, requirements, and develop
business-technology roadmaps into IT demands. The BP's plays a key role in the shaping of
initiatives and projects, collaborates to assure alignment with IT direction, and assists with
marshaling of resources.
The BP establishes and manages relationships at all levels of the firm, including stakeholder
expectations and demands. He/she must understand the firm's overall business strategy
business processes of practice and administrative groups, the key drivers and measures of
success of the firm, the current technology used at the firm, and more broadly, in the industry.
To support IT operations, the BP will play a role in explaining IT cost drivers and the
relationships with service levels. He/she works as a liaison between IT and the business
owners of firm's technology to define and establish service and support requirements to align
IT service levels to services to business using cost effective measures.
At the core of the role, BP proactively serves as a "trusted advisor" and functions as a key
point of contact for business stakeholders. The BP represents IT to the firm by promoting IT's
vision, values, services, and capabilities, and also acts as advocate on behalf of business
stakeholders to ensure IT services meet their business priorities and needs.
Main Job Tasks and Responsibilities
Partners with business to innovate and drive continuous improvement enabled by IT solutions.
Finds opportunities to use technology to impact firm, practice and business services group strategy
and performance. Identifies sources of advantage and seeks for customer opportunities that
anticipate and satisfy changing customer needs.
Identifies new product and service offerings, which may create unique, innovative, and high value
Drives strategic partnerships and manages the development of technology roadmaps and business
processes to IT systems to influence business transformation. Ensures initiatives align with global
and regional business vision, strategy, and IT goals.
Understands information/technology capabilities provided by IT. Works with the practice and
business services groups to define and validate system requirements. Assists to prepare functional
specifications and system design specifications that can be used by IT to build solutions.
Anticipates needs of customers and act as a customer's advocate to provide consultative support.
Understands and documents the desired outcome of a request, decides on effectiveness of existing
service offering and considers creation of new initiatives where relevant.
Elicits requirements using multiple techniques (e.g. interviews, document analysis, requirements
workshops, surveys, site visits, business process descriptions, use cases, scenarios, etc.).
Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning.
Demonstrates personal commitment to change through actions and words. Mobilizes others to
support change initiatives.
Acts as the liaison between the business units, technology teams and support teams.
Ensures real-time understanding of changing requirements and market conditions of the firm and its
Communicates technology strategy, plans and status to the business community. Provides
information to IT about customer plans, opportunities, and needs. Manages customer plans and
Coaches and encourages business stakeholders about the potential use of technologies that brings
additional values to the practice and business services groups.
Builds IT's understanding of the business and helps to educate the business on emerging
Facilitates a continuous planning process. Works with business units to manage and prioritize
products and service portfolios. Analyzes potential solutions to estimate value to the organization
and return on investment (ROI). Advocates for technology needs of the business units.
Deploys a structured process that determines overall value of an initiative and creates a mechanism
for assessing the relative importance, priority and contribution of specific opportunities for the firm,
practice group and business services groups.
Evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level
information into details, abstract up from low-level information to a general understanding, and
distinguishes user requests from the underlying true needs.
Plays a key role in the intake of projects applying business analysis and business case expertise to
understand requirements, shape initial requests, and provide high-level estimates of effort and cost.
Works with IT to develop implementation plans for new products and services and communicate
them to business units. Identifies business unit technology training needs. Coordinates with
technical training group regarding the delivery of training programs.
Develops governance agreements with practice and business services groups. Assists in defining and
monitoring Service Level Agreements (SLA). Measures customer satisfaction and IT effectiveness
with the practice and business services groups. Develops and implements recommendations for
improvement. Works with IT to resolve problems and improve service levels.
Markets IT services to the business units. Demonstrates the value of IT services and how they meet
Evaluates and implements regular opportunity assessments. Provides IT performance results to
business managers in the form of project portfolio status update and tracking the realization of
benefits of deployed solutions.
Assumes additional responsibilities as assigned.
Italian - Fluent or Advanced Level desired
English - Advanced Level desired
Education and Experience
Requires 10+ years of relevant consulting work experience in shaping and delivering on business
Bachelor's degree in computer science, business management, or related discipline preferred.
Strong customer service orientation, leadership and people management skills. Ability to balance a
wide variety of priorities.
IT consulting and professional services experience a plus.
Must have positive, collaborative, and solution-oriented attitude.
Strong project management skills including planning, organizing, and prioritizing.
Ability to build and manage IT-to-business relationships; ability to facilitate, communicate, lead, and
work with large cross-functional teams.
Ability to identify opportunities for business value and process improvement, communicate
strategies, and champion adoption to achieve desired results
Some Knowledge about digital transformation, mainly applied to the production processes, as the
same as the usage about new technologies (Big data, AI, Machine learning, design thinking, RPA,
low code, Chabot's, etc.)
Demonstrate experience of delivering business process improvements in context of technology
Ability to apply business acumen and technology knowledge to shape and drive business change
with measurable positive outcomes.
Experience in sizeable multinational organization preferred. Proven track record on working in
cross-cultural environment. Proven track record working in a highly distributed team.
Excellent knowledge on IT solutions, new technologies and understanding of technology trends.
Strong written and verbal communication, negotiation, presentation, and business skills required.
Legal or related experienced and knowledge of law office processes is highly desired.
Willingness to travel as per company required.
Manages stakeholders' expectations across the firm.
Applies knowledge of the customer's functions and processes to develop business case and
business requirement documents. Assesses the benefits of recommended solutions.
Oversee initiatives and facilitates business process change to ensure that value predicted by a
business case is realized.
Clearly communicates technical and business concepts, ideas, and conclusions. Uses an
understanding of business functions and available technology to analyze and propose technical
strategies for the business. Assesses benefits and risks.
Effectively influences key stakeholders, team members, and peers across the firm to design and
deliver optimal solutions in line with stakeholder best interests and expectations.
Builds effective professional relationships. Maintains and extends relationships within, across and
external to organizational boundaries. Obtains and shares information, ideas and challenges.
Appreciates cross-cultural sensitivities and understands the importance of adopting the firm values