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IT Service Desk Analyst - Leading Insurer - Full Time

  • Location:

    City of London

  • Sector:

    Investments

  • Job type:

    Permanent

  • Salary:

    £35000 - £45000 per annum

  • Contact:

    Joshua Watson

  • Contact email:

    Joshua.Watson@oliverjames.com

  • Job ref:

    JOB-082022-178377_1661424482

  • Published:

    ongeveer een maand geleden

  • Expiry date:

    2022-09-24

  • Startdate:

    ASAP

IT Service Desk Analyst - Leading Insurer - Full Time

Responsibilities:

  • Act as the first point of contact for a range of business users, respond to Service Desk incidents and investigate business application, hardware, software and networking problems
  • Pay special attention to selected VIP users and provide a very personalised level of service to this community
  • Liaising and supporting third party applications such as finance and risk
  • Provide a timely resolution of issues with emphasis on keeping the customer informed regardless of who provides the solution
  • Provide pro-active, continuous monitoring and operation of the active and inactive business application and infrastructure components, the desktop systems and the associated software, logging unexpected systems events and invoke incident management procedures

Essential:

  • Good technical background and hands-on experience of PC desktop, laptop, associated peripherals, networking and server technologies
  • Ability to patch network ports and patch panels
  • Administration experience of Windows 10 Server 12 or higher.
  • Proven advanced level experiences of desktop software and associated tools, specifically Windows 10, Microsoft Office 365, Azure, Microsoft Endpoint Manager and Teams Admin
  • Experience of using Service management software to manage user requests, especially ServiceNow
  • Experience of implementing change, software control and configuration management procedures
  • Excellent interpersonal and customer skills with the ability to communicate at all levels within the business competently and effectively whilst building rapport.
  • Self-motivated with the ability to work as part of a team, to operate well under pressure, to respond to a demanding user base, to set own objectives, to prioritise workload, and to work flexible hours when necessary

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