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ITSM Administrator and Automation Engineer

  • Location:

    Manchester

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Up to £60000 per annum + + Bonus + Benefits

  • Contact:

    Lewis Messenger

  • Contact email:

    Lewis.Messenger@oliverjames.com

  • Job ref:

    JOB-082022-178867_1661961735

  • Published:

    24 dagen geleden

  • Expiry date:

    2022-09-30

  • Startdate:

    ASAP

Organisation

With the business going through an exciting period of growth & development we are currently looking for an ITSM Administrator to join us on a permanent basis.

Within this role you will be responsible for the planning, management, administration, automation & control of all elements of the ITSM in line with the agreed core ITIL disciplines such as Incident, Problem, Asset, Configuration, Continuity. You will focus on ITSM platform technical operations & day to day delivery of services & provide effective management of our ITSM partners.

Responsibilities

  • Deliver & Own the day to day service support to the ITSM stack ensuring that any raised issues & events are managed & delivered the set standards & service levels.
  • Co-ordinate & support the recovery actions in the event of service impact
  • Lead / act as the SME on all associated project tasks to board project requirements that affect or associate with the ITSM platform.
  • Maintain the design & delivery of the new ITSM capabilities & integration's from end to end, conception to completion.
  • Be a key driver in improving quality through clear visable measures & metrics to show service adherence to Service Levels.

Requirements

  • Excellent scripting through Python, SQL, Redshift & PowerShell
  • Experience of designing & delivering ITSM solutions & journeys with ServiceNow within the Financial Services Industry & to the associated policies, frameworks & requirements
  • Expertise in driving efficiency & multi platform mobility journeys through ServiceNow
  • Strong knowledge of ITSM & ITIL
  • Knowledge & experience of integration opportunities with ITOM, monitoring, Azure Devops, confluence, Sharepoint, MS Teams, InTune, & alerting solutions such as PagerDuty

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