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OJ Ability - Customer Service Officer

  • Location:

    Hong Kong

  • Sector:

    Operational

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Christy Ting

  • Contact email:

    christy.ting@oliverjames.com

  • Job ref:

    JOB-072022-174468_1657766975

  • Published:

    28 dagen geleden

  • Expiry date:

    2022-08-13

OJ Ability - Recruitment solution for people with disabilities

Highlights

  1. Comprehensive training
  2. Attractive salary with excellent benefits
  3. Great opportunity to join a top insurance firm at an exciting period of growth

OJ Ability is a non-profit, fully licensed ๐ซ๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐š๐ ๐ž๐ง๐œ๐ฒ that ๐Ÿ๐จ๐œ๐ฎ๐ฌ๐ž๐ฌ ๐ฌ๐จ๐ฅ๐ž๐ฅ๐ฒ ๐จ๐ง ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐  ๐ญ๐š๐ฅ๐ž๐ง๐ญ๐ฌ ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ. We have multiple vacancies right now.

๐ˆ๐Ÿ ๐ฒ๐จ๐ฎ'๐ซ๐ž ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐š๐ง๐ ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐ง๐ž๐ฑ๐ญ ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ, ๐ฉ๐ฅ๐ž๐š๐ฌ๐ž ๐ซ๐ž๐š๐œ๐ก ๐จ๐ฎ๐ญ ๐ญ๐จ ๐ฎ๐ฌ ๐ง๐จ๐ฐ. We'd love to show you what we can do.

OJ Ability is exclusively committed to supporting talents living with a disability. As such, our clients invite us to present (alongside other agencies who are not focused on disability inclusion) our talents' skill sets. Our clients are committed to an equal recruitment process and will make required accommodations for each individual.

Our clients are companies in Banking, Insurance, Commercial Real Estate, Culture, Hospitality, and more. These same clients are looking for all sorts of skill-sets including Technology, Compliance, Digital, Customer Services, Finance, Operations, Hospitality, and more.

Kindly note that our team will only be able to support individuals that are living with a disability. Should you be interested in our vacancies and not be living with a disability, we would be happy to refer you to our parent company, Oliver James, who would gladly support you.

๐Ž๐ฎ๐ซ ๐ฉ๐ซ๐จ๐ฆ๐ข๐ฌ๐ž ๐ญ๐จ ๐ฒ๐จ๐ฎ, ๐จ๐ฎ๐ซ ๐œ๐š๐ง๐๐ข๐๐š๐ญ๐ž๐ฌ...

We focus on your skills and aspirations (not your disability). When it comes to disclosing your disability, we only inform an employer of your disability if and when they confirm an interview (based on your skills and their business need). When we disclose your disability, we educate our client on the nature of your diagnosis and the required workplace/management adjustments (if any). Basically, we make sure that no one feels your disability would be an obstacle to you adding value with your skills.

The jobs we offer are high-quality roles where all candidates are treated equally and purely based on their skills and the value they can bring to a business.

We have multiple vacancies right now, including:

  • Digital Product Manager
  • Diversity, Equity, and Inclusion, HR partner
  • Digital Customer Support Officer
  • Compliance Manager
  • Facilities Officer
  • Quant Analyst
  • Cloud Computing
  • Social Worker

Even if you don't find a role that suits you in the above, please send us your resume. That way, we can contact you as soon as we do have a suitable opportunity.

THE JOB

Customer Service Officer (Top Insurance firm)

Highlights

  1. Comprehensive training
  2. Attractive salary with excellent benefits
  3. Great opportunity to join a top insurance firm at an exciting period of growth

Working hours- A Five-day work week

Vacancies: Distribution Contact Centre, Customer Contact Centre

Job Responsibilities

  • Handling enquiries and requests of employee benefits
  • Answer customer inquiries via phone or email
  • Make recommendations to management for service improvements
  • Ensure all accuracy and compliance of all requests to be completed with good quality standards
  • Support ad-hoc tasks

Requirements

  • HKDSE/HKCEE/ diploma qualification will be required
  • IIQE 1,3,5 is a plus
  • Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred
  • Excellent communication skills in English and Chinese - both oral and written
  • Excellent service attitude and able to follow through on commitments to customers
  • Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
  • Mature and pleasant personality
  • Self-motivated and able to work independently

THE RECRUITMENT AGENCY

OJ Ability is a non-profit, fully licensed ๐ซ๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐š๐ ๐ž๐ง๐œ๐ฒ that ๐Ÿ๐จ๐œ๐ฎ๐ฌ๐ž๐ฌ ๐ฌ๐จ๐ฅ๐ž๐ฅ๐ฒ ๐จ๐ง ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐  ๐ญ๐š๐ฅ๐ž๐ง๐ญ๐ฌ ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ. We have multiple vacancies right now.

๐ˆ๐Ÿ ๐ฒ๐จ๐ฎ'๐ซ๐ž ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐š๐ง๐ ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐ง๐ž๐ฑ๐ญ ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ, ๐ฉ๐ฅ๐ž๐š๐ฌ๐ž ๐ซ๐ž๐š๐œ๐ก ๐จ๐ฎ๐ญ ๐ญ๐จ ๐ฎ๐ฌ ๐ง๐จ๐ฐ. We'd love to show you what we can do.

OJ Ability is exclusively committed to supporting talents living with a disability. As such, our clients invite us to present (alongside other agencies who are not focused on disability inclusion) our talents' skill sets. Our clients are committed to an equal recruitment process and will make required accommodations for each individual.

Our clients are companies in Banking, Insurance, Commercial Real Estate, Culture, Hospitality, and more. These same clients are looking for all sorts of skill-sets including Technology, Compliance, Digital, Customer Services, Finance, Operations, Hospitality, and more.

Kindly note that our team will only be able to support individuals that are living with a disability. Should you be interested in our vacancies and not be living with a disability, we would be happy to refer you to our parent company, Oliver James, who would gladly support you.

๐Ž๐ฎ๐ซ ๐ฉ๐ซ๐จ๐ฆ๐ข๐ฌ๐ž ๐ญ๐จ ๐ฒ๐จ๐ฎ, ๐จ๐ฎ๐ซ ๐œ๐š๐ง๐๐ข๐๐š๐ญ๐ž๐ฌ...

We focus on your skills and aspirations (not your disability). When it comes to disclosing your disability, we only inform an employer of your disability if and when they confirm an interview (based on your skills and their business need). When we disclose your disability, we educate our client on the nature of your diagnosis and the required workplace/management adjustments (if any). Basically, we make sure that no one feels your disability would be an obstacle to you adding value with your skills.

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