Customer Care Officer - Banking
Permanent full-time role with excellent benefits
THE JOB
Customer Care Officer - Banking
Permanent full-time role with excellent benefits
Summary of role responsibilities:
Responsibilities
- Handling inbound customer calls from Wealth customers
- Providing high quality service to our customers and help resolve their queries at first contact where possible
- Listening to our customers, understand their needs and offer relevant products, services and solutions
- Achieving individual performance expectations and development
- Maintaining appropriate operational risk control and compliance in all activities
Required Skills & Traits
- Excellent customer-serving manner, communication, and problem-solving skills
- Fluency in Cantonese, English, and Putonghua
- A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above
THE RECRUITMENT AGENCY
OJ Ability is a non-profit, fully licensed ๐ซ๐๐๐ซ๐ฎ๐ข๐ญ๐ฆ๐๐ง๐ญ ๐๐ ๐๐ง๐๐ฒ that ๐๐จ๐๐ฎ๐ฌ๐๐ฌ ๐ฌ๐จ๐ฅ๐๐ฅ๐ฒ ๐จ๐ง ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐ ๐ญ๐๐ฅ๐๐ง๐ญ๐ฌ ๐ฅ๐ข๐ฏ๐ข๐ง๐ ๐ฐ๐ข๐ญ๐ก ๐ ๐๐ข๐ฌ๐๐๐ข๐ฅ๐ข๐ญ๐ฒ. We have multiple vacancies right now.
๐๐ ๐ฒ๐จ๐ฎ'๐ซ๐ ๐ฅ๐ข๐ฏ๐ข๐ง๐ ๐ฐ๐ข๐ญ๐ก ๐ ๐๐ข๐ฌ๐๐๐ข๐ฅ๐ข๐ญ๐ฒ ๐๐ง๐ ๐ฅ๐จ๐จ๐ค๐ข๐ง๐ ๐๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐ง๐๐ฑ๐ญ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐จ๐ง๐๐ฅ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ, ๐ฉ๐ฅ๐๐๐ฌ๐ ๐ซ๐๐๐๐ก ๐จ๐ฎ๐ญ ๐ญ๐จ ๐ฎ๐ฌ ๐ง๐จ๐ฐ. We'd love to show you what we can do.
OJ Ability is exclusively committed to supporting talents living with a disability. As such, our clients invite us to present (alongside other agencies who are not focused on disability inclusion) our talents' skill sets. Our clients are committed to an equal recruitment process and will make required accommodations for each individual.
Our clients are companies in Banking, Insurance, Commercial Real Estate, Culture, Hospitality, and more. These same clients are looking for all sorts of skill-sets including Technology, Compliance, Digital, Customer Services, Finance, Operations, Hospitality, and more.
Kindly note that our team will only be able to support individuals that are living with a disability. Should you be interested in our vacancies and not be living with a disability, we would be happy to refer you to our parent company, Oliver James, who would gladly support you.
๐๐ฎ๐ซ ๐ฉ๐ซ๐จ๐ฆ๐ข๐ฌ๐ ๐ญ๐จ ๐ฒ๐จ๐ฎ, ๐จ๐ฎ๐ซ ๐๐๐ง๐๐ข๐๐๐ญ๐๐ฌ...
We focus on your skills and aspirations (not your disability). When it comes to disclosing your disability, we only inform an employer of your disability if and when they confirm an interview (based on your skills and their business need). When we disclose your disability, we educate our client on the nature of your diagnosis and the required workplace/management adjustments (if any). Basically, we make sure that no one feels your disability would be an obstacle to you adding value with your skills.
