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Payroll Customer Service

  • Location:

    Charlotte

  • Sector:

    Operational

  • Job type:

    Temporary

  • Salary:

    US$16.00 - US$19.00 per hour

  • Contact:

    Jason Goldstein

  • Contact email:

    jason.goldstein@oliverjames.com

  • Job ref:

    JOB-102024-262058_1730122341

  • Published:

    24 dagen geleden

  • Duration:

    8 Months

  • Expiry date:

    2024-11-27

  • Startdate:

    ASAP

Job Opportunity: Payroll Customer Service Specialist


Our client, a prominent leader in the Corporate Infrastructure industry, is seeking a dedicated and skilled Payroll Customer Service Specialist to join their Sales department on a contract basis. This role is crucial in ensuring high levels of customer satisfaction and maintaining efficient payroll operations within the company.

Role and Responsibilities

  • Answer incoming calls according to established procedures and performance standards.
  • Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
  • Ability to understand and follow documented departmental processes.
  • Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.
  • Follow established payroll guidelines.
  • Ability to learn and understand Compass Payroll applications (SAP, MySTAFF, MyRequests and other applications as assigned) to adequately support the workload.
  • Process and respond to emails according to standard procedures.
  • Process off-cycle checks according to standard procedures, and perform other team-specific tasks as assigned.


QUALIFICATIONS

  • Bachelor's degree preferred
  • Effective oral and written communication skills
  • Payroll processing knowledge preferred
  • SAP experience preferred

Additional Details

  • Must haves/Nice to haves:
  • Customer Service/Call Center experience
  • Technical skills - navigate easily (on the computer)
  • TMS office suite is key- someone who can navigate through teams/outlook
  • Bachelor's Degree - not required but helpful
  • Payroll - Experience nice to have but not deal breaker -
  • This role is Primarily on the phone taking calls - Calls on average a day (about 30 -35 calls daily for the PT)
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