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Salesforce CRM Manager

  • Location:

    New York

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Nick Elia

  • Contact email:

    Nick.Elia@oliverjames.com

  • Job ref:

    JOB-012023-191676_1673036222

  • Published:

    ongeveer een maand geleden

  • Expiry date:

    2023-02-05

  • Solve complex business challenges through well-designed, scalable solutions that do not require high admin overhead, are not error prone
  • Demonstrate strong understanding of business needs, articulate up and downstream impacts, and proactively seek input from business partners where needed
  • Proactively bring best practices to ensure optimal platform performance and sophisticated technical architecture frameworks
  • Lead discovery and requirements gathering sessions with business partners to ensure complete and relevant coverage for requirements and user stories
  • Execute analysis of current state processes, tools, and data sets to provide key project artifacts including but not limited to, ERDs, Data Models, automation specs, impact assessments, cost-benefit analyses, project success criteria (e.g. ROI, KPIs), process optimization proposals
  • Independently author proposals and solutions for net new capabilities to serve in support for downstream development and admin activities, included but not limited to BRDs, Process Flows, Wireframes, and Proofs of Concept
  • Evaluate third party/vendor solution proposals and code quality
  • Design and execute integrations against third party or proprietary databases with best practice for end-to-end data governance
  • Communication in service of project managements updates, business user support and training, technology partner collaboration
  • Post-implementation admin training, adoption monitoring, backlog management, prioritization and delivery of enhancements

Experience/Qualifications

  • Salesforce.com Certification, preferably Platform App Builder, Platform Developer, Sales & Service Cloud Consultant
  • Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3+ transformative initiatives preferred
  • Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required
  • Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred
  • SOQL, Talend, HTML, Apex, Javascript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus
  • Experience with implementations support a SaaS/subscription business preferred

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