- Review existing resolution processes and recommend preventive maintenance activities
- Lead Solution design for Break fixes and work on related Salesforce Configuration/Customization efforts based on capacity
- Perform resolution for incidents, problem tickets and apply tactical and permanent fixes in CRM platform
- Perform environment refreshes while ensuring they are done appropriately.
- Responsible for Problem Management and validating change request and Estimation
- Roster Preparation and assignment of the weekly tasks of the Support Team during the business hours and shift hours
- Ticket triage and resolution plan assignment
- Perform regression test prior to production releases
- Creating regression test scripts
- Sanity checks for regression test post deployment and Rollback if tests failed
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Salesforce Technical Lead
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Location:
Hong Kong
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Grant Riley
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Contact email:
Grant.Riley@oliverjames.com
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Job ref:
JOB-042022-167656_1651127109
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Published:
bijna 2 jaar geleden
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Expiry date:
2022-05-28
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Startdate:
ASAP