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Senior Desktop Support Engineer- Top Tier Buy Side Firm

  • Location:

    Hong Kong

  • Sector:

    Technologie

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Sonal Nayyar

  • Contact email:

    Sonal.Nayyar@oliverjames.com

  • Job ref:

    JOB-062021-145354_1624857026

  • Published:

    27 dagen geleden

  • Expiry date:

    2021-07-28

The primary task for this individual will be to provide day-to-day support of technology Infrastructure, consisting of Lenovo laptops, HP desktop PCs and Servers using the Windows Operating System; Cisco routers, switches and firewalls and voice systems.

  • Level 1, 2 & 3 desktop support for Traders, Portfolio Managers and Analysts
  • Level 1 application level support for trade execution and real-time P&L systems
  • Level 1 & 2 Market Data service support including working with Front Office Teams to ensure use of market data is efficient and document requests for trading tool enhancements
  • Establish and maintain service level relationship with local Technology service providers
  • Perform daily AM and PM system checks as per documented procedures and distribution of status reports
  • 24x7 on-call support duty

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