Service Desk Team Leader - Glasgow/Remote - Technology Driven Business
A technology driven business are looking for a Service Desk Team Leader due to continued growth. You will be joining a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.
The Service Desk Team Leader will provide leadership and co-ordination of the Glasgow Service Desk analysts. You will take responsibility for incident management and request fulfilment on the Service Desk including initial triage, categorisation, and prioritisation of requests to ensure they are completed according to SLAs and in line with Service Desk objectives.
- Monitor and act upon incident and service requests logged with the Service Desk, ensuring service tickets are resolved in a timely manner and with a high degree of customer service and expertise
- Identify and report to the IT Service Desk Supervisor any incidents that could impact the business
- Identify and help resolve any gaps within the processes and identify areas for continuous service improvement
- Provide support/assistance to other members of the IT function where appropriate
This is a highly desirable business to work for based on their culture, development of individuals towards their career goals and benefits package.
They offer a hybrid working model of 2-3 days per week in the office.
They are based in a central Glasgow and is easily commutable by public transport.
Please click "Apply" or reach out directly at email@example.com