🚀 Join Our Team: Core Application Support Engineer Opportunity
🌐 About Our Client:
We are partnering with a leading organization at the forefront of technology and innovation. They are currently seeking a Core Application Support Engineer to join their dynamic IT team. Due to the confidential nature of our partnership, the client's name is undisclosed.
💼 Role Overview:
As a Core Application Support Engineer, you'll serve as the primary point of contact for users, addressing incidents and service requests related to Core Systems. This includes ERP , in-house web applications, remarketing tools, and other satellite applications. Your mission is to provide sustainable solutions to identified issues and ensure the seamless operation of Core Systems.
🔑 Key Responsibilities:
📥 Ticket Management: Filter incoming tickets from business users and provide timely resolutions.
🤝 Collaboration: Assign tickets to the most qualified team members or engage Core Systems Change Teams and suppliers when necessary.
🧪 Solution Validation: Prior to business approval, rigorously test and validate proposed solutions.
🌐 Change Deployment: Coordinate and deploy periodic updates in close collaboration with Change Teams.
📚 Knowledge Management: Document all relevant topics in the knowledge base for future reference.
🕒 Monitoring: Conduct routine checks to ensure the operational integrity of Core Systems in production.
👥 Reporting Structure:
You will report directly to the IT Operation Supervisor.
Are you ready to be part of a dynamic IT team, collaborating on cutting-edge technologies while maintaining the operational excellence of Core Systems? Join us in this exciting role!