Title: Technical Delivery Manager - ServiceNow HRSD
Location: Raleigh, NC (Multiple locations available)
Type: FTE, Direct Hire
Salary: $150-170k +30% Bonus
We are partnered with a leading Financial Services organization, who are seeking a strong Technical Delivery Manager to lead their ServiceNow HRSD platform.
You will blend technical expertise & HR Service Delivery knowledge to enable the group to achieve it's strategic goals. Partnering with business leaders to influence Product road maps, resource requirements & to put in place processes for successful delivery.
**Please note, this role will be required to be 'in office' one week per month - locations across NC, TX, MA, NH & RI available**
Skills Needed:
- 10+ years of ITSM / ITIL Service Management experience
- Significant experience with ServiceNow, with prior experience implementing HRSD Module
- Demonstrated experience partnering with Senior Leaders across IT & HR
- Ability to build effective relationships with business partners to understand their changing needs & requirements on a long term basis
- Proven ServiceNow implementation experience which promotes industry standards and allows smooth upgrading and maintenance of platform in future
- Ability to assess & improve process efficiency, through automation.
- Prior experience in managing & building the Vendor relationship - working to defining & deliver on the product roadmap
To be considered for the role please apply online or email an updated Resume to William Barclay at Oliver James - william.barclay@oliverjames.com