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Application Support Analyst - Top Tier Financial Institution

  • Location:

    Hong Kong

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Alton Leung

  • Contact email:

  • Job ref:


  • Published:

    25 dagen geleden

  • Expiry date:


Oliver James is working with one of the globe's leading insurance company based in Hong Kong who are well-known for their strong business performance and forward thinking mindset as well as excellent customer service.

They are investing in driving a lot of digital distribution & mobile projects, in order to cope with the expansion, we are currently working with them to look for an Application Support Analyst who will supporting their mobile projects.

Job role

  • As an Application Support Analyst, you will be responsible for customer facing digital apps for the following:
  • To carry out incident management procedures, manage and track daily production problems; ensure effective and timely resolution and communications to the user; coordinate with developer teams to report and follow through bug fixing.
  • Minimize failures and ensure adequate performance and operation of the systems by continuously monitoring the performance⁄ operation, quickly diagnose and address any problems.
  • Bring together Operations, IT and Infrastructure teams during critical incidents and for preventative action planning.
  • Conduct system Quality Assurance Testing and assist in User Acceptance test; perform deployment or upgrade of mission critical applications and systems.
  • Provide support on-call support as part of a rotational schedule to support the needs of the business after office hours, during weekend and holiday support are required.

Job requirement

  • 5-10 years of experience supporting a financial workplace environment. Solid experience in application support for insurance business.
  • Strong insurance digital platform application support knowledge.
  • Technical understanding of mobile apps, application server, database, network, MS Azure cloud
  • Experience in working in environment needing both end user communication as well as technical team communication
  • Self-starter, able to work under own initiative.
  • Developed problem solving techniques.
  • Emphasis on communication skills and confidence in high pressure environment.
  • Experience in incident management, helpdesk support

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