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BPO Service Excellence Lead

  • Location:

    City of London

  • Sector:


  • Job type:


  • Salary:

    £700 - £850 per annum

  • Contact:

    Piere Forbes

  • Contact email:

  • Job ref:


  • Published:

    11 maanden geleden

  • Duration:

    12 months

  • Expiry date:


  • Startdate:


BPO Service Excellence Lead - Hybrid/ London - Insurance - £800+ (inside IR35) - 12 months

Do you have experience in building and leading an operational excellence (opex) capability, on-shore, and off-shore, to assess the effectiveness of outsourced services and identify and deliver targeted initiatives to standardise, re-engineer and automate. Partnering with the clients operation function to target service intervention and remediation where issues are identified. In driving a process culture this role will be fundamental in creating service stability and resiliency through adequate business continuity.

Key Skills:

  • A consultative approach to collaborating with our suppliers/ partners and address any commercial issues that arise.
  • Demonstrable experience of identifying, structuring, and delivering strategic and tactical Operational Excellence initiatives
  • Experience of creating and managing hybrid teams in the delivery of cross functional initiatives
  • Lean Practitioner/Black Belt with 5+ year's experience
  • Experience of outsourcing business processes and working with BPO organisations

If you feel relevant please for the role please get in touch via below.
Number: 02038619179

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