THE ROLE:
- Develop a deep understanding of each customer's business goals, challenges, and objectives
- Create and maintain customer success plans that outline clear goals, milestones, and actions to drive value for the customer
- Gather customer feedback and relay it to the product development team to influence product improvements
- Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and company stakeholders
WHO YOU ARE:
- Bachelor's degree in a relevant
- 2-4 years of experience in a customer-facing role
- Proven experience in implementing, enabling and servicing customers on a multi-product, platform SaaS product
- Experience in HR/Recruiting Technology preferred
