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Customer Success Manager

  • Location:

    Austin

  • Sector:

    Sales & Marketing

  • Job type:

    Permanent

  • Salary:

    US$100000 - US$130000 per annum

  • Contact:

    Rachel Fulgham

  • Contact email:

    Rachel.Fulgham@oliverjames.com

  • Job ref:

    JOB-092023-223934_1695132497

  • Published:

    9 maanden geleden

  • Expiry date:

    2023-10-01

  • Startdate:

    ASAP

THE ROLE:

  • Develop a deep understanding of each customer's business goals, challenges, and objectives
  • Create and maintain customer success plans that outline clear goals, milestones, and actions to drive value for the customer
  • Gather customer feedback and relay it to the product development team to influence product improvements
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and company stakeholders

WHO YOU ARE:

  • Bachelor's degree in a relevant
  • 2-4 years of experience in a customer-facing role
  • Proven experience in implementing, enabling and servicing customers on a multi-product, platform SaaS product
  • Experience in HR/Recruiting Technology preferred

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