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Dynamics 365 / CRM Administrator

  • Location:

    Charlotte

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    US$100000 - US$120000 per annum + Bonus

  • Contact:

    Tammy Broadnax

  • Contact email:

    Tammy.Broadnax@oliverjames.com

  • Job ref:

    JOB-022024-237198_1709675434

  • Published:

    13 dagen geleden

  • Expiry date:

    2024-04-04

Dynamics 365 Administrator

Responsibilities

  • Collaborate with a Microsoft Dynamics development partner to orchestrate the integration of new CRM features.
  • Serve as a support point for users after training sessions.
  • Manage a MS Dynamics 365 CRM platform, crafting new solutions to meet stakeholder needs.
  • System Configuration and Maintenance:
  • Configure and uphold Microsoft Dynamics 365 applications for optimal performance and reliability.
  • Execute system upgrades and patches to ensure the environment remains current and secure.
  • User Support:
  • Offer technical support to end-users, addressing queries related to Microsoft Dynamics functionality.
  • Coordinate with the IT support team for prompt issue resolution.
  • Customization and Development:
  • Work closely with developers to tailor and expand Microsoft Dynamics 365 functionality based on business needs.
  • Create and modify workflows, entities, forms, and reports as required.
  • Security and Access Control:
  • Implement and oversee security policies to safeguard data integrity and prevent unauthorized access.
  • Administer user roles and permissions within Microsoft Dynamics 365.
  • Integration and Data Management:
  • Facilitate data integration between Microsoft Dynamics 365 and other systems.
  • Monitor and optimize data migration processes to uphold data accuracy and consistency.
  • Implement additional reports and dashboards as needed.
  • Assist in integrating CRM with other company business systems and applications.
  • Other Duties:
  • Perform additional responsibilities as assigned.
  • Uphold quality work reflecting and promoting the company's core values.

Requirements

  • Hold a BA/BS in business/economics, computer science, information technology, or a related field.
  • Possess a minimum of 5 years' experience as a Microsoft Dynamics CRM administrator.
  • Demonstrate the ability to critically evaluate information from multiple sources, reconcile conflicts, and decompose high-level information into manageable tasks.
  • Build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity, or show the ability to learn these skills within a reasonable time-frame.
  • Exhibit excellent project management and organizational skills to meet project deadlines.
  • Have strong verbal and written communication skills.
  • Showcase excellent problem-solving skills, analyzing complex business issues, designing solutions, and implementing new processes and workflows.
  • Experience with Microsoft Dynamics 365 is required.
  • Familiarity with the Power Automate platform is necessary, and technical proficiency with PowerBI is a plus. Experience with Flows, Process Builder, and custom objects is preferred but not mandatory.
  • Exposure to CRM development technologies, including C#, JavaScript, and REST API, is advantageous.






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