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Functional Helpdesk Agent

  • Location:

    Walloon Brabant

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Daiana Velcherean

  • Contact email:

  • Job ref:


  • Published:

    14 dagen geleden

  • Duration:

    6 months

  • Expiry date:


  • Startdate:



๐Ÿš€ Are you assertive, analytical and eager to learn? Well, do I have the opportunity for you!

For our client, a multinational giant in the automotive sector, we are looking for a talented Functional Helpdesk Agent.

๐Ÿ”ป Are you looking for a new learning opportunity in a company that helps you grow? Our client is offering trainings and support throughout the learning curve. Juniors are more than welcome!

๐Ÿ”ป Do you favour interpersonal contact? In this job, you will be the first point of contact for customers. Through your expertise, you will help them navigate any problems linked to applications.

๐Ÿ”ป Is work-life balance important to you? You will get 2 days of homeworking at least! Moreover, forget about traffic jams. Our client is situated outside of Brussels! ๐Ÿ˜‰

Functional Helpdesk Agent - The job

  • You have perfect command of the applications so you can provide the right information to end users
  • You handle the questions from end users by phone and which come in via the portal
  • You process the recurring questions into procedures, manuals,....
  • You proactively contact the customer to report on releases and updates
  • You are willing to take on a large portion of self-study and learning by doing based on real-life cases
  • You have the necessary communication skills to communicate smoothly (by phone) both within the team and to customers

Functional Helpdesk Agent - The profile

  • Strong communicator and able to guide customers in simple and constructive language
  • Assertive and eager to learn - Bilingual, both written and spoken
  • You have strong application skills and strong analytical thinking.
  • By nature someone who wants to help people with a lot of patience
  • You have a critical view, a healthy dose of intelligence and the necessary accuracy
  • You can handle pressure well and have a large dose of independence
  • Hours: Mon - Fri (08 - 17h or 09h - 18h), Saturday shift (8h - 16h) every 4/5 weeks (free to choose day off in the week)
  • 3 days remote working / 2 days on-site

Functional Helpdesk Agent - The offer

You'll benefit from:

  • A rate in line with your experience;
  • A long-term contract;
  • A dynamic work environment.

Should you have any question, feel free to reach out to me.

๐Ÿ“ž ๐—ฃ๐—ต๐—ผ๐—ป๐—ฒ ๐—ป๐˜‚๐—บ๐—ฏ๐—ฒ๐—ฟ :+๐Ÿฏ๐Ÿฎ ๐Ÿฎ ๐Ÿด๐Ÿฌ๐Ÿด ๐Ÿต๐Ÿต ๐Ÿฏ๐Ÿฏ

๐Ÿ“ง ๐—˜๐—บ๐—ฎ๐—ถ๐—น : ๐—ฑ๐—ฎ๐—ถ๐—ฎ๐—ป๐—ฎ.๐˜ƒ๐—ฒ๐—น๐—ฐ๐—ต๐—ฒ๐—ฟ๐—ฒ๐—ฎ๐—ป@๐—ผ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ๐—ท๐—ฎ๐—บ๐—ฒ๐˜€.๐—ฐ๐—ผ๐—บ

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