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Merchant Services Specialist - German Speaker

  • Location:

    London

  • Sector:

    Operational

  • Job type:

    Temporary

  • Salary:

    £12 - £16 per hour

  • Contact:

    ollie davison

  • Contact email:

    Ollie.davison@oliverjames.com

  • Job ref:

    JOB-052024-247805_1715955332

  • Published:

    4 dagen geleden

  • Duration:

    3 Months

  • Expiry date:

    2024-06-16

  • Startdate:

    ASAP

London, UK
3 months (June - August)
£12-16 per hour (negotiable)
8 hours p/d, 5 days a week (between 10:00 AM and 10:00 PM German time)

On behalf of our client, we are urgently seeking four highly motivated and fluent German-speaking Hotline Merchant Service Specialists to support a prestigious project. This short-term role is based in the London office of a leading global fintech company and requires an immediate start by June 5th.

Location: London, United Kingdom
Contract: 3 months (June - August)
Salary: £12-16 per hour (negotiable)
Hours: 8 hours per day, 5 days a week (between 10:00 AM and 10:00 PM German time)

About the Role:

On behalf of our client, we are urgently seeking four highly motivated and fluent German-speaking Hotline Merchant Service Specialists to support a prestigious project. This short-term role is based in the London office of a leading global fintech company and requires an immediate start by June 5th.

Key Responsibilities:

  • Provide exceptional support to German-speaking merchants via phone, email, and live chat.
  • Manage merchant accounts, including setup, maintenance, and issue resolution.
  • Collaborate with internal teams to promptly address and resolve merchant issues.
  • Maintain up-to-date knowledge of company products, services, and policies.
  • Ensure compliance with all relevant regulations and company policies.

Qualifications:

  • Fluent in German and English.
  • Strong problem resolution skills and ability to quickly learn and apply knowledge from training materials.
  • Experience in B2B client service is highly preferred.
  • Ability to logically determine key stakeholders in merchant issues and effectively follow up.
  • Prior experience in the payment industry is a plus.
  • Excellent customer recovery skills.

What We Offer:

  • Competitive hourly salary.
  • A dynamic and collaborative work environment.
  • Opportunity to work with a leading company in the fintech industry on a high-profile project.

This is a fantastic opportunity for individuals with strong language skills and a passion for customer service to contribute to a major international event. If you meet the qualifications and are ready to start by early June, we encourage you to apply immediately.

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