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OJ Ability - Client service Officer

  • Location:

    Hong Kong

  • Sector:

    Operational

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Jacky Wan

  • Contact email:

    Jacky.Wan@oliverjames.com

  • Job ref:

    JOB-082022-176884_1683628996

  • Published:

    17 dagen geleden

  • Expiry date:

    2023-06-08

OJ Ability is a non-profit, fully licensed ๐ซ๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐š๐ ๐ž๐ง๐œ๐ฒ that ๐Ÿ๐จ๐œ๐ฎ๐ฌ๐ž๐ฌ ๐ฌ๐จ๐ฅ๐ž๐ฅ๐ฒ ๐จ๐ง ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐  ๐ญ๐š๐ฅ๐ž๐ง๐ญ๐ฌ ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ. We have multiple vacancies right now.

๐ˆ๐Ÿ ๐ฒ๐จ๐ฎ'๐ซ๐ž ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐š๐ง๐ ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐ง๐ž๐ฑ๐ญ ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ, ๐ฉ๐ฅ๐ž๐š๐ฌ๐ž ๐ซ๐ž๐š๐œ๐ก ๐จ๐ฎ๐ญ ๐ญ๐จ ๐ฎ๐ฌ ๐ง๐จ๐ฐ. We'd love to show you what we can do.

OJ Ability is exclusively committed to supporting talents living with a disability. As such, our clients invite us to present (alongside other agencies who are not focused on disability inclusion) our talents' skill sets. Our clients are committed to an equal recruitment process and will make required accommodations for each individual.

Our clients are companies in Banking, Insurance, Commercial Real Estate, Culture, Hospitality, and more. These same clients are looking for all sorts of skill-sets including Technology, Compliance, Digital, Customer Services, Finance, Operations, Hospitality, and more.

Kindly note that our team will only be able to support individuals that are living with a disability. Should you be interested in our vacancies and not be living with a disability, we would be happy to refer you to our parent company, Oliver James, who would gladly support you.

๐Ž๐ฎ๐ซ ๐ฉ๐ซ๐จ๐ฆ๐ข๐ฌ๐ž ๐ญ๐จ ๐ฒ๐จ๐ฎ, ๐จ๐ฎ๐ซ ๐œ๐š๐ง๐๐ข๐๐š๐ญ๐ž๐ฌ...

We focus on your skills and aspirations (not your disability). When it comes to disclosing your disability, we only inform an employer of your disability if and when they confirm an interview (based on your skills and their business need). When we disclose your disability, we educate our client on the nature of your diagnosis and the required workplace/management adjustments (if any). Basically, we make sure that no one feels your disability would be an obstacle to you adding value with your skills.

The jobs we offer are high-quality roles where all candidates are treated equally and purely based on their skills and the value they can bring to a business.

We have multiple vacancies right now, including:

  • Digital Product Manager
  • Diversity, Equity, and Inclusion, HR partner
  • Digital Customer Support Officer
  • Compliance Manager
  • Facilities Officer
  • Quant Analyst
  • Cloud Computing
  • Social Worker

Even if you don't find a role that suits you in the above, please send us your resume. That way, we can contact you as soon as we do have a suitable opportunity.

THE JOB

Client Services Officer/Specialist (Top Insurance firm)

Highlight:

  • Comprehensive training
  • Attractive salary with excellent benefits
  • Great opportunity to join a top insurance firm at an exciting period of growth

Working hours- A Five-day work week with work from home allowed

Job Responsibilities

  • Conduct and answer customer inbound / outbound service calls
  • Make recommendations for service improvements
  • Handle clients' investigations and complaints
  • Handle issues relating to orders and "Not In Good Order" (NIGO) instructions
  • Ensure all accuracy and compliance of all requests to be completed with good quality standards
  • Perform User Acceptance Test / Health-check for system and applications upgrades
  • Support ad-hoc tasks

Requirements

  • University graduate in business, finance, economics or a related discipline
  • Candidates who looking for stable career with strong commitment to the role would be welcomed
  • At least 2 years' experience in client services / call centre
  • Excellent communication skills in English, Chinese and Mandarin- both oral and written
  • Excellent service attitude with team spirts
  • PC literate in Word/Excel
  • Self-motivated with open minded attenuate and able to work independently
  • Candidate with less experience will be considered as Associate/Officer

ๅฎขๆˆถๆœๅ‹™ไธปไปป/ๅฐˆๅ“ก ๏ผˆๅœ‹้š›ไฟ้šชๅ…ฌๅธ๏ผ‰

ๅทฅไฝœ้‡้ปž๏ผš

  • ็ถœๅˆๅŸน่จ“
  • ่–ช่ณ‡ๅพ…้‡ๅ„ชๅŽš
  • ๅœจ่กŒๆฅญ่ฟ…้€Ÿ็™ผๅฑ•ๅŠ่™•ๆ–ผๆˆ้•ทๆœŸไธ‹๏ผŒไธ€ๅ€‹ๅŠ ๅ…ฅไฟ้šชๆฅญ็š„็ต•ไฝณๆฉŸๆœƒ

ๅทฅไฝœๆ™‚้–“๏ผšๆฏ้€ฑ5ๅคฉๅทฅไฝœ๏ผˆๅ…่จฑๅœจๅฎถๅทฅไฝœ๏ผ‰

ๅทฅไฝœ่ท่ฒฌ๏ผš

  • ๆไพ›ๅ„ช่ณช็ทšไธŠๅฎขๆˆถๆœๅ‹™๏ผŒๅ”ๅŠฉ่งฃ็ญ”ๅฎขๆˆถ็š„ๆŸฅ่ฉข๏ผŒๆŠ•่จดๅŠ่ฆๆฑ‚
  • ๆๅ‡บๆœๅ‹™ๆ”น้€ฒๅปบ่ญฐ
  • ่™•็†่ˆ‡Order ๅ’Œ "Not in Good Order"ๆŒ‡ๅผ•็›ธ้—œ็š„ๅทฅไฝœ
  • ็ขบไฟๆ‰€ๆœ‰ๅฎขๆˆถ่ฆๆฑ‚็š„ๆบ–็ขบๆ€งๅ’Œๅˆ่ฆๆ€ง๏ผŒไธฆ็ขบไฟ็ฌฆๅˆ็›ธ้—œ็›ฃ็ฎกๆณ•ๅ‰‡
  • ้€ฒ่กŒ็”จๆˆถ้ฉ—ๆ”ถๆธฌ่ฉฆๅŠ็ณป็ตฑๆ›ดๆ–ฐ
  • ๅ”ๅŠฉๅฎŒๆˆ่‡จๆ™‚ไปปๅ‹™

่ทไฝ่ฆๆฑ‚๏ผš

  • ๅ•†ๆฅญ๏ผŒ้‡‘่ž๏ผŒ็ถ“ๆฟŸๆˆ–็›ธ้—œๅญธ็ง‘็š„ๅคงๅญธ็•ขๆฅญ็”Ÿ
  • ่‡ณๅฐ‘2ๅนดๅฎขๆˆถๆœๅ‹™/ๅ‘ผๅซไธญๅฟƒ็š„ๅทฅไฝœ็ถ“้ฉ—
  • ๆญก่ฟŽๅฐ‹ๆฑ‚็ฉฉๅฎš่ทๆฅญ็š„ๆ‡‰่˜ไบบ
  • ่ƒฝๆ“ๆตๅˆฉ็š„็ฒต่ชžใ€่‹ฑ่ชžๅŠๆ™ฎ้€š่ฉฑ ๏ผˆๅฃ่ชžๅ’Œๆ›ธๅฏซ๏ผ‰
  • ๅ…ทๆœ‰ๅœ˜้šŠ็ฒพ็ฅžๅ’Œๅ„ช็ง€ๆœๅ‹™ๆ…‹ๅบฆ
  • ๅ…ทๅ‚™ไธŠ้€ฒๅฟƒ๏ผŒ้–‹ๆ”พๆ€ๆƒณๅ’Œ็จ็ซ‹ๅทฅไฝœ่ƒฝๅŠ›
  • ็ฒพ้€šMicrosoft Word ๅ’ŒExcel
  • ็ถ“้ฉ—่ผƒๅฐ‘็š„ไบบๅฐ‡่ขซๅˆ—็‚บๅŠฉ็†ๆˆ–ไธปไปป



THE RECRUITMENT AGENCY

OJ Ability is a non-profit, fully licensed ๐ซ๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐š๐ ๐ž๐ง๐œ๐ฒ that ๐Ÿ๐จ๐œ๐ฎ๐ฌ๐ž๐ฌ ๐ฌ๐จ๐ฅ๐ž๐ฅ๐ฒ ๐จ๐ง ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐  ๐ญ๐š๐ฅ๐ž๐ง๐ญ๐ฌ ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ. We have multiple vacancies right now.

๐ˆ๐Ÿ ๐ฒ๐จ๐ฎ'๐ซ๐ž ๐ฅ๐ข๐ฏ๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐š ๐๐ข๐ฌ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐š๐ง๐ ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐ง๐ž๐ฑ๐ญ ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ ๐จ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฎ๐ง๐ข๐ญ๐ฒ, ๐ฉ๐ฅ๐ž๐š๐ฌ๐ž ๐ซ๐ž๐š๐œ๐ก ๐จ๐ฎ๐ญ ๐ญ๐จ ๐ฎ๐ฌ ๐ง๐จ๐ฐ. We'd love to show you what we can do.

OJ Ability is exclusively committed to supporting talents living with a disability. As such, our clients invite us to present (alongside other agencies who are not focused on disability inclusion) our talents' skill sets. Our clients are committed to an equal recruitment process and will make required accommodations for each individual.

Our clients are companies in Banking, Insurance, Commercial Real Estate, Culture, Hospitality, and more. These same clients are looking for all sorts of skill-sets including Technology, Compliance, Digital, Customer Services, Finance, Operations, Hospitality, and more.

Kindly note that our team will only be able to support individuals that are living with a disability. Should you be interested in our vacancies and not be living with a disability, we would be happy to refer you to our parent company, Oliver James, who would gladly support you.

๐Ž๐ฎ๐ซ ๐ฉ๐ซ๐จ๐ฆ๐ข๐ฌ๐ž ๐ญ๐จ ๐ฒ๐จ๐ฎ, ๐จ๐ฎ๐ซ ๐œ๐š๐ง๐๐ข๐๐š๐ญ๐ž๐ฌ...

We focus on your skills and aspirations (not your disability). When it comes to disclosing your disability, we only inform an employer of your disability if and when they confirm an interview (based on your skills and their business need). When we disclose your disability, we educate our client on the nature of your diagnosis and the required workplace/management adjustments (if any). Basically, we make sure that no one feels your disability would be an obstacle to you adding value with your skills.

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