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Oracle Senior Consultant - CX modules - Hong Kong based

  • Location:

    Hyderabad, Telangana

  • Sector:

    Technology, Transformation & Change Management

  • Job type:

    Permanent

  • Salary:

    full package

  • Contact:

    Evgeny Volyanik

  • Contact email:

    Evgeny.Volyanik@oliverjames.com

  • Job ref:

    JOB-082023-220753_1707455080

  • Published:

    18 dagen geleden

  • Expiry date:

    2024-03-10

Position: Oracle Senior Consultant - CX modules (Cloud)
Platform: hybrid - Oracle and Azure Cloud
Modules knowledge required: Lead Management, Customer Cloud Service, Cross Channel Coordination, Customer Care, Billing, and Advanced Metering
Industry knowledge: utilities OR energy (MUST)
Location: Hong Kong - Client is open to relocate a successful candidate


RELOCATION TO HONG KONG.

Responsibilities:


- Work closely with Solution Lead, Functional Team, SI, and Technical Team
- Formulate user stories and document functional/technical requirements
- Collaborate with stakeholders to ensure requirements map to real business needs
- Manage risk and take a pivotal role on solution design, development, testing, training, UAT, data migration, and cutover activities

Requirements:


- 4-6 years of experience in IT/system/business analysis or similar positions
- Good business knowledge and understanding in Lead Management, Customer Cloud Service, Cross Channel Coordination, Customer Care, Billing, and Advanced Metering
- Experience and good knowledge in large scale ERP/Digital/IT delivery in cloud environment
- Develop and maintain effective working relationships with key internal and external stakeholders
- Strong problem-solving skills
- Intelligent, proactive, eager to learn and collaborate
- Excellent analytic skills with attention to detail.

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