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Senior Claims Analyst Operations

  • Location:


  • Sector:

    Underwriting & Claims

  • Job type:


  • Salary:


  • Contact:

    Ambre Vromman

  • Contact email:

  • Job ref:


  • Published:

    ongeveer 1 maand geleden

  • Expiry date:


We seek an experienced Claims professional (3-4 years) ready to elevate their career by showcasing proficiency in project delivery, controls, and monitoring. Fluency in French (collaboration with France) and English is essential; Dutch is advantageous.

Key Attributes:

1. Career Advancement Aspiration:
* Currently in Claims with a keen interest in advancing to the next career level.
2. Multilingual Proficiency:
* Fluent in French and English; Dutch is a plus.
3. Adaptability and Open-mindedness:
* Dynamic, organised, open-minded, and flexible with a fast-learning attitude.
In addition to the above, the candidate should align with the following qualifications:
4. Collaborative Approach and Stakeholder Influence:
* Proven ability to collaborate and influence stakeholders positively.
5. Results-Driven Project Support:
* Experience in project delivery with a results-driven mindset.
6. Clear and Concise Communication:
* Excellent communication skills, presenting clear and concise analyses.
7. Analytic Proficiency:
* Ability to analyse complex business issues and synthesizer conclusions.
8. Compliance, Governance, and Regulatory Acumen:
* Background in Compliance, Governance, and/or audit.
9. Continuous Improvement Methodologies:
* Expertise in driving continuous improvement.
10. Operational Environment and Process Improvement:
* Strong background in an operational environment with a focus on process improvement.
11. Commercial Mindset and Data-Driven Decision-Making:
* Proven track record of sound decisions backed by data.
12. Technical Proficiency:
* Highly proficient in Excel and PowerPoint.


1. Stakeholder Engagement and Collaboration:
* Maintain robust stakeholder engagement, fostering collaboration within FraBeLux and across EMEA.
2. Risk Management Culture:
* Assist in instilling a strong risk management culture within FraBeLux Claims.
3. First Line Controls and Continuous Improvement:
* Implement and maintain strong first-line controls for key risks in FraBeLux claims, collaborating with Risk, Internal Audit Group (IAG), and Compliance for continuous improvement.
4. Risk Mitigation and Audit Resolution:
* Support and take ownership of risk event mitigation plans, internal audit action plans, and provide exception reporting for FraBeLux.
5. Claims Team Collaboration and Regulatory Performance:
* Collaborate with claims teams in FraBeLux, sharing continuous feedback and insights to enhance regulatory performance.
6. Regulatory Compliance and Audits:
* Ensure timely and appropriate responses to regulatory, SOX, and internal & external audits.
7. Issue Resolution:
* Ensure timely and effective resolution of ad-hoc system, regulatory, and operational issues.
8. Cross-Functional Support:
* Provide appropriate support to Legal, Vendor Services, Quality Assurance, and other support groups.
9. Business Reporting Support:
* Support effective claims business reporting in FraBeLux and the broader region.

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