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Senior Manager - Transition & Ops Support

  • Location:


  • Sector:

    Technology, Transformation & Change Management

  • Job type:


  • Salary:


  • Contact:

    Evgeny Volyanik

  • Contact email:

  • Job ref:


  • Published:

    29 dagen geleden

  • Expiry date:


We are in search of a Transition and Operations Support Specialist to facilitate a seamless transition from project implementation to operations and maintenance teams. The ideal candidate should possess a robust background in IT Service Management (ITSM) and ITIL practices, specifically focusing on supporting Finance applications in the Insurance sector.

This role necessitates hands-on experience in establishing service desks and implementing Technical Target Operating Models (TTOM), particularly concentrating on moving projects from build mode to hyper-care mode.

Role and Responsibilities

  • Offer support and guidance during the transition phase to ensure a smooth handover from the project implementation team to the operations and maintenance team.
  • Apply IT Service Management (ITSM) and ITIL best practices to enhance service delivery and operational efficiency.
  • Work collaboratively with project teams to transition from project build mode to hyper-care mode, guaranteeing service continuity and stability post-implementation.
  • Support Finance applications within the Insurance domain, addressing specific operational and maintenance needs.
  • Set up and oversee service desks to ensure efficient incident management and user support processes.
  • Develop and execute Technical Target Operating Models (TTOM) customized to meet project transition and operational requirements.
  • Assist in defining test plans, migration plans, and executing data migration activities from legacy systems to future state systems.


  • Experience in developing Insurance Finance Application target operating models. Knowledge/Understanding of Insurance Finance Applications such as MI, Financial Planning & Analysis, Actuarial, IFRS17, among others.
  • Demonstrated experience in IT Service Management (ITSM) and ITIL framework, with a solid grasp of service transition processes.
  • Previous involvement in supporting Finance applications within the Insurance industry is highly advantageous.
  • Hands-on experience in establishing and managing service desks, including incident management and user support.
  • Proficiency in creating and implementing Technical Target Operating Models (TTOM) to address transition and operational needs.
  • Excellent communication and collaboration skills, capable of effectively working across project and operational teams.
  • Strong problem-solving skills, with a proactive approach to identifying and resolving operational challenges. - Ability to collaborate effectively in a fast-paced, multi-stakeholder environment.

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