The Application Support Specialist has deep functional and technical knowledge of the applications and the application landscape in the scope of his/her responsibility. Provides application maintenance and support services to users or to service delivery functions and contributes to the smooth operations of a dedicated application or application class.
- The key sourcing contact between the various Business Solutions function/service and the AMS vendor
- Identifies technical-related requirements
- Has knowledge of user base for the product
- Responsible for the technical direction of application
- For Third Party Software, facilitates coordination between the AMS vendor and Third Party software vendor
- For Third Party Software, coordinates contract administration and procurement activities
- Has knowledge and understanding of product/application license requirements in conjunction with IT Administration
- Has good understanding and ability to manage license costs for the products, as well as managing budgets, forecasts and actuals for AMS vendor for the respective application areas
- Manages the entire life cycle of the application from introduction to the environment to completion of Phase Out
- Ensures the application goes through the "De-Commissioning" process when the product is being retired