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IT BA (Manager) - Contact Centre Transformation Project

  • Location:

    Hong Kong

  • Sector:

    Technology, Life Insurance, Operational

  • Job type:


  • Salary:

    Up to HK$50000 per month + bonus

  • Contact:

    Maggie Leung

  • Contact email:

  • Job ref:


  • Published:

    29 dagen geleden

  • Expiry date:


The IT Business Analyst is responsible for conducting analysis for changes and additions relating to the life insurance policy admin system enhancement. This role requires detailed requirements analysis to translate concepts and business requirements into solving business operational problems. Analysts will support Global, regional, and local markets with all activity to onboard onto continually evolving platforms, technology and adopt new features.

Job Duties

    • Review and analyze requests from business users and work collaboratively to understand company priorities and ensure alignment with company goals
    • Produce detailed user requirement documents and specifications supported by business/operation flow, and mock-ups for proposed solutions
    • Build consensus and facilitate discussion with related stakeholders, business partners and IT development teams
    • Participate in project planning from project initiation to closure and responsible for tracking requirement and testing progress
    • Review test strategy and test plan prepared by testing team, and manage test execution to ensure the end product meets the business objectives
    • Act as an internal business system area expert and champion
    • Provide quality system training to business users
    • Own, investigate and resolve system and project issues

We are looking for someone with:

    • Thorough understanding of individual insurance products, operations and processes
    • Experience in life insurance policy admin system enhancement
    • Strong analytical and problem solving skills necessary to support deep dives into business operational problems and able to evaluate impacts and opportunities
    • Well organized and attentive to details with the ability to craft the detailed operational flow and requirements
    • Strong PC skills including MS Word, Excel and good understanding of SQL
    • Ability to convey information clearly and effectively through both verbal and written communication in English
    • Experience and knowledge in complicate testing execution and support
    • Minimum 5 years' work experience with insurance

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