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IT Service Desk Team Lead

  • Location:

    City of London

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Up to £55000 per annum

  • Contact:

    Lewis Messenger

  • Contact email:

    Lewis.Messenger@oliverjames.com

  • Job ref:

    JOB-022024-237899_1707492736

  • Published:

    17 dagen geleden

  • Expiry date:

    2024-03-10

  • Startdate:

    ASAP

We are currently looking for a Service Desk Team Lead to join a specialist organisation who are a leader in their industry.

You'll have a strong understanding and awareness of ITIL and managing Service Desk processes. Whether that's as a Senior Analyst, Team Lead or a Service Delivery figure.

Taking responsibility over the Service Desk Environment you'll line manage a team of 3-5 individuals as well as managing ITIL related services (problem, change, incident management)

Ideally you will have experience in:

  • Excellent stakeholder management
  • A key ability to drive performance and ensure an efficient service desk, servicing the entire organisation in a timely manner.
  • Managing business service requests in line with agreed SLA's.
    • Ticket management
    • First contact resolution
  • Ownership of incident management processes and all associated communications.
  • Ownership of knowledge management processes within the business
  • Ownership of problem management processes within the business.
  • Key contributor to being an advocate of CI/CD - monitoring and tracking IT Efficiency, productivity and driving continual service improvement within your team.

We're just looking for a really confident, people centric person who is very familiar with a service desk environment with some type of leadership / mentorship

You'll need to be within a commutable distance of central London for a mostly office based role.

If you feel like this is for you please click Apply or reach out to lewis.messenger@oliverjames.com for more details.

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